Refund and Returns Policy – Gadget Lounge
Effective Date: [01/06/2025]
At Gadget Lounge, we strive to ensure 100% customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with a clear and fair refund and return policy.
Eligibility for Returns
You can return a product if:
- The item was received damaged or defective.
- You received the wrong product.
- The product is unused, in original packaging, and returned within 7 days of delivery.
Non-returnable items include:
- Used or damaged items (not due to delivery).
- Items without original packaging or invoice.
- Products marked as “Final Sale” or “Non-refundable.”
Return Process
- Contact us at [email protected] within 7 days of receiving the product.
- Mention your order number and issue clearly (with pictures if damaged).
- Our team will review and approve eligible returns.
- You will be guided to ship the product back to our return address.
*Return shipping costs are the responsibility of the customer unless the return is due to our error.*
Refund Policy
Once we receive and inspect the returned product:
- You’ll be notified via email regarding the status of your refund.
- If approved, your refund will be processed within 7–10 business days via the original payment method.
Exchange Policy
We offer product exchanges only for:
- Damaged or defective items.
- Wrong items received.
To request an exchange, please email us at [email protected].
Order Cancellations
- Orders can be cancelled before they are shipped.
- Once shipped, cancellations will not be accepted.
- To cancel your order, contact us within 24 hours of placing the order.
Contact Us
- Email: [email protected]
- Website: https://gadgetlounge.shop
